15 tips for
a successful PR career
1. Be
a sponge.
Curiosity may have
killed the cat, but it made the PR pro. Whether you're just starting out or if
you've been in the business for years, it's incumbent upon you to constantly
learn in order to stay on top of our industry. Never stop being curious.
2.
Stay on top of the news.
Make time to stay on top
of current events. Read a newspaper (online or offline). Set up news alerts for
your company and/or your clients. Listen to the radio or to podcasts about
industry news. Watch the news in the morning. Whatever approach you choose, it
will make you more interesting and it will make you better at your job.
Consider it an investment.
3.
Focus on details.
Nothing hurts the
credibility of a pitch, a proposal, or a program like sloppy mistakes.
Meanwhile, people who become known for outrageous attention to detail become
go-to people in a team. Be that person. Read and re-read your work. Be your own
devil's advocate in order to think things through and make sure you've covered
all the angles. Double-check your calculations. Question your assumptions.
4.
Learn to juggle.
This one applies
especially to agency folks, but it goes across the board. Learn how to
prioritize, how to focus when you need to, and how to manage your time. Life in
PR is a juggling act, and you need to know how to manage your workload and the
expectations of your clients—however you define them.
5.
Learn to write.
Take the time to learn
how to write well. Practice.
Learn from others. Take a course if you need to. (I recommend the eight-step editing course by the Editors' Association
of Canada, but there are many others.)
Crucial for many new
graduates, you may need to unlearn what your professors taught you in
university. Short paragraphs, short sentences, and clear language help you to
convey your point much more easily than the opposite.
Oh, and if you could put
"by zombies" at the end of a phrase, it's passive. Keep your voice
active.
6.
Embrace numbers.
Measurement has been a
weak point in the PR profession for a long time. Nowadays, companies demand
more. This is especially the case for social media and paid media programs. The
days of output-focused measurement are numbered, and outcome-focused
measurement is on the rise. You don't need to be an expert in dissecting
website traffic (especially if you have a measurement team supporting you), but
you should know the basics and know how to coach clients and people within your
organization on how to approach measurement effectively.
7.
Measure through the life cycle.
Measurement is so much
more than reporting, and companies are demanding more from PR measurement
nowadays. Know how to take full advantage of the potential that measurement
holds throughout a program:
- Inform
your objectives (setting realistic goals, fueled by insights from past
programs);
- Fuel your
planning (again, with insights from past work);
- Identify
and help to address issues mid-flight;
- Measure
results and generate new insights to fuel future work.
8.
Provide solutions.
Tough challenges are a
fact of life in the PR industry, where the role of communications is often to
help to change behavior or perception. That's difficult. Few things will endear
you to your boss more than this: Become the person who comes forward with solutions
alongside their problems. It doesn't have to be the solution they choose (that
helps, though), but the fact that you're thinking it through and considering
solutions demonstrates the kind of mindset that managers adore.
9.
Learn to stay level-headed.
PR pros frequently have
to deal with difficult situations, many of which can't be predicted. These are
moments where you can distinguish yourself and improve your reputation, or the
reverse. Be one of those people who keep a cool head. Stay calm, and focus on
solutions (per the earlier point). Remember: frantic doesn't mean effective.
10.
Know what you don't know.
Self-awareness is a
valuable trait, regardless of where you are in your career. Be humble enough to
know when you're out of your depth, and to learn from those who have experience
in areas you don't. Make sure that when you find yourself in that situation you
don't sit paralyzed until it's too late for anyone to help you.
Bonus points for
thinking things through ahead of time and coming prepared with a suggestion:
"I'm not sure of the best approach here… here's what I'm thinking… what do
you think?"
11.
Learn the difference between objectives, strategy, and tactics.
Nothing makes me cringe
more than seeing people confuse objectives, strategy, and tactics with each
other.
Simply put:
- Objectives are what you need to accomplish.
They should relate to business goals.
- Strategies are how you plan to accomplish
them. They should drive toward the objectives.
- Tactics are the actions you take. They
should funnel up to the strategy.
Learn it. Preach it.
12.
Become a trusted advisor.
Whether you're dealing
with executives in your company, or with clients at other firms, strive to
become a trusted advisor to them. Go beyond what you "have" to do and
become a partner. Flag opportunities and threats. Offer strategic opinions.
Learn to empathize with them. Have difficult conversations when you need to.
Push them to take the right approach (but know when to accept their decision).
Don't just take orders.
13.
Learn from your mistakes.
Accept that you'll make
mistakes. We all make them, and they're a key piece of how we learn and
improve. If you don't make mistakes, then you're not trying hard enough or not
trying enough things. The key is to make them at the right time, in the right
setting, and to learn from them. Conversely, people who constantly shirk
responsibility for mistakes, or make excuses, will never learn.
Some of my most valuable
lessons, and most beneficial experiences, have come from making mistakes. They
weren't pleasant at the time, but I learned from them and I'm better for it.
What's important is owning them and figuring out what to do differently next time.
14.
Think outside your bubble.
It's easy to get caught
up in your day-to-day routine. Instead, look around and proactively identify
ways to expand your expertise. That could be by finding new ways to get better
at tasks, or by getting involved in a project that stretches you, or by
learning more about a relevant field.
15.
Understand converged media.
This point began life as
"understand social media," but nowadays it's broader than that. Start
with understanding social media-monitor and participate in relevant
conversations; think about how your programs might play out in social channels,
and so on. Social media is just the beginning now, though. The key nowadays is
understanding how earned, owned, and paid media play together. You don't need
to be an expert in all of them, but you do need to understand how to leverage
them.
www.takeoneschool.com